How to Build Outstanding Customer Service for Your Patients & Referral Sources

  Video Training

Category: Human Resources

Title: How To Build Outstanding Customer Service for Your Patients & Referral Sources

Presented by: Roger Manning, Managing Partner, Excellentia Advisory Group

About Our Speaker:

Roger Manning is the co-founder of Excellentia Advisory Group and Managing Partner. Roger's 30+ year career spans medical sales, sales management, operations management, multi-site facility management and new business start-ups. Roger has a strong foundation built in people management and human resources. Roger has been working within the surgery center industry since 1998 recruiting top talent for many of this nations top surgery center employers as well as small private physician owned organizations. Roger's knowledge of the ASC industry is comprehensive and he has been offering ASC advisory through Excellentia Advisory Group since 2009 as well as Human Resource guidance through Manning Search Group since 2001.

About this Presentation: 

This One hour 16 minute presentation will discuss how you can build your customer service program within your practice, clinic or surgery center. This includes how to hire the right servant-minded staff, what trait you are looking for, what types of resources that you can use to train your staff and finally discussion of the management mindset.

Presentation Notetaking Handout: Notetaking Version

Category: ADDITIONAL HANDOUTS

¹Once you and any/all staff have reviewed this presentation, you will be eligible to receive a Certificate of Participation worth 1.0 Credit Hour of continuing education. You simply contact us at events@excellentiagroup.com requesting your certificates, using the Certificate Request Form found in the link below. You will need to provide a typed list of all participants first and last names, position title (RN ,BSN, etc.), license numbers (if professionals) and date of completion.

* Excellentia Advisory Group LLC is approved by the California Board of Registered Nursing, Provider CEP 15481: Issue Date: 4/6/2010;

 CLICK HERE for Certificate Request Form

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¹ABOUT CE CONTACT HOURS:

Excellentia Advisory Group LLC is approved by the California Board of Registered Nursing, Provider CEP 15481.

Issue Date: 4/6/2010; for 1.0 Contact Hour.