Conflict Resolution & How to Manage Difficult Employee Hot Spots

  Video Training

Category: Human Resources

Title: Conflict Resolution & How to Manage Difficult Employee Hot Spots

Presented by: Roger Manning, Managing Partner, Excellentia Advisory Group

About Our Speaker:

Roger Manning is the co-founder of Excellentia Advisory Group and Managing Partner. Roger's 30+ year career spans medical sales, sales management, operations management, multi-site facility management and new business start-ups. Roger has a strong foundation built in people management and human resources. Roger has been working within the surgery center industry since 1998 recruiting top talent for many of this nations top surgery center employers as well as small private physician owned organizations. Roger's knowledge of the ASC industry is comprehensive and he has been offering ASC advisory through Excellentia Advisory Group since 2009 as well as Human Resource guidance through Manning Search Group since 2001.

About this Presentation:  

This one-hour presentation will discuss issues such as handling difficult employees, proper disciplinary actions, performance reviews, employees that try to abuse time off, Employee Handbook and policy violators and how to properly document in case your surgery center does end up in court of law.   Upon completion of this course, you will be able to:

• Explain why conflict occurs
• Recognize the difference between constructive and destructive conflict
• Recognize the benefits of conflict management
• Apply strategies to prevent conflict
• Recognize the five individual approaches to conflict
• Use collaboration to resolve conflict in a positive manner

Viewing Time:  82 minutes  (Worth 1.5 Contact Hours of continuing education)

Download a notetaking version of the PowerPoint presentation, CLICK HERE

Additional Handouts:

• Disciplinary Action Checklist
• Employee Separation Form
• Harrassment Investigation Form
• Sample Employee Satisfaction Survey
• Sample Patient Satisfaction Survey
• Sample Physician Satisfaction Survey
• Strategies for Coaching & Disciplining Employees
• Termination Checklist for Disciplinary Reasons
• Termination Checklist for Performance  Reasons

¹Once you and any/all staff have reviewed this presentation, you will be eligible to receive a Certificate of Participation worth 1.0 Credit Hour of continuing education. You simply contact us at events@excellentiagroup.com requesting your certificates, using the Certificate Request Form found in the link below. You will need to provide a typed list of all participants first and last names, position title (RN ,BSN, etc.), license numbers (if professionals) and date of completion.

* Excellentia Advisory Group LLC is approved by the California Board of Registered Nursing, Provider CEP 15481: Issue Date: 4/6/2010;

 CLICK HERE for Certificate Request Form

Are you interested in seeing a complete list of VIEW UPON DEMAND video presentations within our membership library? CLICK HERE

¹ABOUT CE CONTACT HOURS:

Excellentia Advisory Group LLC is approved by the California Board of Registered Nursing, Provider CEP 15481.

Issue Date: 4/6/2010; for 1.0 Contact Hour.